Returns Policy
URGENT FOOD SAFETY ISSUES
Food Safety:
Please email us at info@dw-supplies.com to report and food safety issues to us, please include where possible:
Please email us at info@dw-supplies.com to report and food safety issues to us, please include where possible:
- Order number
- Batch Number
- Photos of the problem and packaging
- Description of the issue
RETURNS POLICY
Please see below for details of:
- Returning Non-Faulty Goods
- Returning Faulty Goods
- Details of Refund Process
- Change / Cancellation Options
- Warranty Information For Machines
(1). Returning Non-Faulty Goods
If you have had a change of heart, you must notify us within 14 days of receipt for a refund, then you must return the item to DWS unused and in its original condition. Each returned product must include all parts, accessories, instructions and packaging, etc. This includes items such as cable ties and plug covers. Please note that if security seals are broken or if blister packaging has been opened then the product is not in its original condition.
If you have had a change of heart, you must notify us within 14 days of receipt for a refund, then you must return the item to DWS unused and in its original condition. Each returned product must include all parts, accessories, instructions and packaging, etc. This includes items such as cable ties and plug covers. Please note that if security seals are broken or if blister packaging has been opened then the product is not in its original condition.
Please contact a member of our Customer Services team on tel: 0114 698 7179 (or email Info@dw-supplies.com) and they will instruct you on how to return the items.
If you have had a change of heart, you must notify us within 14 days of receipt for a refund, then you
must return the item to DWS unused and in its original condition. Each returned product must include all
parts, accessories, instructions and packaging, etc. This includes items such as cable ties and plug
covers. Please note that if security seals are broken or if blister packaging has been opened then the
product is not in its original condition.
Exceptions no non faulty returns
We regret that we cannot accept returns on the following non-faulty products:
We regret that we cannot accept returns on the following non-faulty products:
- The products(s) has/have been personalised, made to order or customised in any way.
- The packaging or any of the individual product components, has been damaged.
- The product(s) is/are perishable.
- The non-faulty product does not arrive at DWS in its original packaging. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.
(2). Returning Faulty Goods
If the product you have ordered is faulty you can return it. Parcels or items damaged in transit must be reported within 3 days from receipt of delivery to info@dw-supplies.com please include photos of items, shipping label and packaging both internal and external. Please retain any damaged items and packaging until you have contacted us and we can ensure we have all the information we require.
If the product you have ordered is faulty you can return it. Parcels or items damaged in transit must be reported within 3 days from receipt of delivery to info@dw-supplies.com please include photos of items, shipping label and packaging both internal and external. Please retain any damaged items and packaging until you have contacted us and we can ensure we have all the information we require.
When returning faulty items we may still ask you to return goods yourself. On receipt DWS will reimburse
the costs incurred*. JM Posner shall pay you a reasonable** postage amount for the return of the
product. We normally ask that goods are sent back via First Class Royal Mail (Recorded Delivery) but it
may be necessary for us to arrange to collect certain items via a courier.
* Please obtain a proof of postage costs so we can reimburse you the full amount.
** Please note that by reasonable we mean any delivery service equivalent to the cost of Royal Mail Recorded Delivery and up to a maximum value of £15. We regret that we will not be able to refund excessive postage costs (for example goods being sent by special delivery or by courier when this is not necessary). If the postage costs are going to exceed £15 please contact us on Tel 0114 6987179 for further advice.
** Please note that by reasonable we mean any delivery service equivalent to the cost of Royal Mail Recorded Delivery and up to a maximum value of £15. We regret that we will not be able to refund excessive postage costs (for example goods being sent by special delivery or by courier when this is not necessary). If the postage costs are going to exceed £15 please contact us on Tel 0114 6987179 for further advice.
(3). Details of Refund Process
We will not confirm that we have received your return. After receipt of your goods we aim to issue refunds within 14 working days. The cost of your item will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.
We will not confirm that we have received your return. After receipt of your goods we aim to issue refunds within 14 working days. The cost of your item will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.
Returns Address:
Returns Department DWS Ltd.
404 Petre Street
Sheffield
South Yorkshire
S4 8LU
Returns Department DWS Ltd.
404 Petre Street
Sheffield
South Yorkshire
S4 8LU
(4). Change / Cancellation Options
If you wish to change or cancel an order please contact our Customer Services Team on Tel 0114 6987179 or e-mail email info@dw-supplies.com, as long as the goods have not been dispatched we will arrange this for you free of charge. If your goods have been despatched before cancellation you will be liable for the costs of returning the unwanted items.
This returns policy does not affect your statutory rights.
If you wish to change or cancel an order please contact our Customer Services Team on Tel 0114 6987179 or e-mail email info@dw-supplies.com, as long as the goods have not been dispatched we will arrange this for you free of charge. If your goods have been despatched before cancellation you will be liable for the costs of returning the unwanted items.
This returns policy does not affect your statutory rights.
FROZEN GOODS
Frozen goods sold by DWS can only be collected from our warehouse, we do not deliver frozen goods. You will be given a collection date via email or telephone once your order has been received. Please note that we do not accept returns or refunds for frozen items.
Frozen goods sold by DWS can only be collected from our warehouse, we do not deliver frozen goods. You will be given a collection date via email or telephone once your order has been received. Please note that we do not accept returns or refunds for frozen items.